Jim S Miller

Thoughts on the Client Experience and Banking

About Jim

As President of Prime Performance, my personal mission is to empower regional and community banks to realize their full potential. How? By helping bank executives understand how behavior change among front-line branch employees increases customer satisfaction and has a direct impact on an organization’s bottom line.  Then by equipping them with actionable data to effect the desired change.

I have worked with some of the nation’s largest financial institutions, including SunTrust Bank, Bank One and NationsBank. Through senior roles in marketing, finance and retail administration, I have acquired a broad understanding of the many challenges faced by bankers. I majored in Finance at The College of William and Mary and earned my MBA from The University of Virginia’s Darden Graduate School of Business Administration. After far too many moves, I now call Boulder, CO home.

Please visit my company blog Prime Insights at http://insights.primeperformance.net.

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Written by Jim S Miller

September 10, 2010 at 7:31 pm

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