Jim S Miller

Thoughts on the Client Experience and Banking

Winning Strategies: Delivering Superior Customer Service

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  • Treat every customer that walks through the door as if they are a family member. They should be greeted within 5 – 10 seconds of entering your place of business.
  •  Offer customers personal attention, even if they don’t end up buying anything. Engage them in pleasant conversation about their lives, and make use of what you learn about them.
  •  Show appreciation for current customers. Send occasional handwritten thank you notes, and thank them verbally at the end of every interaction.

Written by Jim S Miller

November 2, 2011 at 1:51 pm

Posted in Client Experience

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